Remote link Senior

Process

When any of the alert parameters have been met, we will send a message through your selected notification method (automated phone call, text message or email) describing the alert and client name.  When you answer the phone, the message will first tell you the client’s name associated with the alert.  You can use the legend under “Alerts” to determine which alert has been sent.  If any part of the message is missed, you can use the text message as a backup.  All of the information from the automated phone message will be repeated in the text message.

Restoral Messages

Alarm.com sends a restoral message after the “Away From Bed”, “Still in Bed” and “Up and About” alert ends.  For an “Away From Bed” alert, a restoral message will be sent when the client has returned to their bed.  For a “Still in Bed” alert, a restoral message will be sent after the client has left their bed.  For an “Up and About” alert, a restoral message will be sent after activity resumes in the home.  The restoral notice allows you to close the loop on an event and have proper documentation that the issue is resolved.